Support
Ask a person.
When Cullwise ships, support is one address read by someone who worked on the application — no ticket system, no account to create, no phone tree.
Opens at launch
Cullwise is still in development and the support address is not open yet. If you are testing an early build, you already have a direct line to the person who sent it to you — use that.
Before you write about a problem
Four things usually save a round trip:
- Your macOS version and Mac model.
- How many frames were in the shoot.
- Which camera, and whether the files are RAW or JPEG.
- What you expected to happen, and what happened instead.
How quickly we answer
| Licence holders | Within two business days, every time. Anything that stops you working on a shoot goes to the front of the queue. |
|---|---|
| During your trial | The same. A trial that does not work is a sale we deserve to lose. |
| Everyone else | Best effort, and usually quickly — but it is not a promise, and a paying customer with a shoot on Saturday comes first. |
Written down deliberately: Cullwise is made by a small company, and it is fairer to say what you can expect than to leave you guessing.
Common questions
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What does it cost? $179, once. That covers two Macs and twelve months of updates, and the version you bought keeps working forever. The whole deal.
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Will it read my camera? RAW from every major maker, and JPEG from anything. The full list, and the bodies it has actually been tested against, are on Cameras and files.
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Can I try it first? Fourteen days, everything unlocked, no card. Fourteen rather than seven so it covers two shoots — one shoot proves nothing about a culling tool.
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What happens when the trial ends? Cullwise does not lock you out of your own photographs. The culling and review workflow — ingest, ratings, colour labels, metadata, the grid and the loupe — keeps working, and so does exporting to your own disk. What stops is the part that reads a shoot for you and sending finished files straight to a server, which is what you would be buying.
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Can I install it on my laptop as well? Yes. A licence covers two Macs used by one person, and you can move it to a new machine yourself from the Licence window.
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Will it overwrite culling I have already done? No. Every run first saves what each frame was rated, and one menu item restores an entire run exactly as it was. This is always on and cannot be switched off by accident.
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Where do my ratings actually go? Into the standard sidecar files beside your photographs, which is where Lightroom, Capture One, and Photo Mechanic all look. They are not held inside a catalogue only we can read.
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Does it work on an Intel Mac? No. Cullwise requires an Apple silicon Mac.
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Is there a Windows version? Not today. Whether one gets built depends on how many people ask for it, so if you need one, say so.
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Does it need an internet connection? Not to run. The application works on your own machine with no licence check that can fail mid-shoot.
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What happens when my update year ends? Nothing. You keep the last version you received and it carries on working. Buying another year of updates is optional.
Not answered here? The support address opens when Cullwise ships, and everything sent to it gets an answer.
The company
| Publisher | Small Anvil Software LLC |
|---|---|
| Jurisdiction | Illinois, United States |
| Support | Opens at launch |